Vice President Professional Services (m/f/d)

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

We are looking for a senior executive to take full ownership of our global Professional Services organization. In this role, you will shape and scale a high-impact consulting and solution engineering function that directly drives revenue growth, customer success, and long-term strategic differentiation.
You will act as a key member of the leadership ecosystem, partnering closely with Sales, Product, Customer Success, and Operations to ensure seamless execution from pre-sales through delivery.

 As Vice President Professional Services, you will define and execute the global services strategy and transform Professional Services into a scalable, high-performing growth engine.
You will:

• Own global Professional Services performance, including revenue , profitability, margin, utilization, and customer satisfaction.
• Define and execute a future-proof PS strategy, aligned with overall company growth targets and market expansion.
• Scale and evolve the organization globally, ensuring the right structure, capabilities, and operating model to support continued growth.
• Drive commercial excellence, including forecasting accuracy, pipeline health, and strong collaboration with Sales to accelerate deal closure and expansion.
• Build strong executive-level customer relationships, ensuring high retention, expansion, and long-term value realization.
• Lead and inspire a global leadership team, fostering a performance-driven, accountable, and inclusive culture.
• Establish operational excellence, leveraging data, KPIs, and best practices to continuously optimize delivery quality and efficiency.
• Act as a strategic advisor internally, representing Professional Services interests at executive level and influencing company-wide decision-making.

You are a commercially driven, strategic leader with a proven track record in building and scaling global Professional Services organizations in a SaaS or enterprise software environment.

• You bring extensive executive leadership experience within Professional Services, Consulting, or Solution Engineering.
• You have successfully managed global P&L responsibility, driving both growth and profitability.
• You possess a deep understanding of enterprise software delivery models, including implementation, consulting, and customer lifecycle management.
• You have demonstrated success in scaling international teams and operating models.
• You combine strong strategic thinking with hands-on execution capability.
• You are recognized for your ability to influence at C-level, both internally and externally.
• You bring a strong commercial mindset, with a clear focus on value creation and customer outcomes.
• You are an inspirational leader, capable of attracting, developing, and retaining top talent globally.
• You are fluent in English and German.

There are many great reasons to join DocuWare - our company culture is only one of them.
 As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Free Tuesday Lunch: Every Tuesday, enjoy a complimentary and varied lunch.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future: DocuWare subsidizes your company pension plan!
• We offer a stable job with a well established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare.
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferential registration in our selected daycare center in Germering (no guarantee). 
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram!

Chiara Drechsel 
Team Leader Recruiting & Employer Branding