We’re looking for a Helpdesk Technician to empower DocuWare’s internal customers (employees) through exceptional IT support. You’ll resolve helpdesk issues quickly, assist with new software and hardware setups, troubleshoot Microsoft-based problems, deploy peripherals, and coordinate laptop repairs. You’ll also set up new computers, desks, contribute to documentation, and lead internal processes like onboardings and ticket workflows. Participate in initiatives to enhance the user experience at our Beacon office and perform additional duties focused on learning and growth. Join us to ensure a seamless IT experience and drive business success.

• Resolve issues reported to the helpdesk system within the define metrics such as resolution time, response time and employee satisfaction
• Support with the introduction and acquisition of new software and hardware solutions
• Troubleshoot problems within a Microsoft-based environment
• Deploy peripherals and other hardware to employees
• Dispatch laptop repair technicians through Dell
• Set up new computers
• Set up employees’ desks
• Contribute to our technical documentation
• Develop and/or lead internal processes such as Onboardings and Ticket workflows
• Supports the education of working students and junior employees
• Participate in a variety of helpdesk initiatives aimed at enhancing the user experience at the Beacon office 
• Perform other duties as required, with a focus on learning and growth

• Bachelor’s degree OR 3-5 years of relevant experience
• Ability to sit and stand throughout the workday. This role always requires the ability to lift 35 to 50 pounds as needed.
• High school diploma or equivalent
• CompTIA A+ certification (preferred)
• Excellent problem-solving skills
• Team player
• A willingness to learn

• Annual salary of $45,000 to $60,000 depending on experience.
• This is an hourly position with a standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm EST.
• Standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm EST.
• DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible
• Your choice of 4 medical plans (HDHP, EPO, PPO)
• Short Term Disability (100% company paid)
• Long Term Disability (100% company paid)
• Group Term Life insurance (100% company paid)
• 401(K) with company match 
• 12 annual paid holidays and generous PTO plan
• Profit Sharing  
• Internationally growing and well established company 
• Thorough onboarding & induction period 
• Training and development opportunities
• Participation in a positive intercultural company culture with an openness to new ideas 
• Virtual instructor led fitness offerings.
• Access to Udemy training academy and Tuition Reimbursement
• Flexible Spending & Dependent Care Accounts
• Company events and more

New ideas are always welcome here.
 
At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.
 
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.

1. Virtual prescreening with a Recruiter to get to know each other.
2. First interview with the Recruiter and Hiring Manager.
3. Use Case interview with the Recruiter and Hiring Team.
4. Final interview with Recruiter and Hiring Team.

Aleida Colabattista
Specialist People & Culture
careers@docuware.com




Work Authorizations
Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.

EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
  
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.