Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

As a Senior Service Designer (m/f/d) you will collaborate cross-functionally to define and deliver successful user experiences, identifying opportunities to streamline operations, and play a crucial role in modernising and simplifying our customer experience.

You can expect to work collaboratively with other designers, but also cross-team and cross-platform with other stakeholders to ensure consistent experience across all user touchpoints.

• Lead service design projects, including user research, journey mapping, and prototyping.
• Develop and communicate service blueprints that optimize and connect customer touchpoints across the product lifecycle.
• Analyze customer insights and product data to iterate and continuously improve end-to-end experiences for a variety of business areas.
• Provide mentoring and support to our younger designers and help them grow.

What you need to succeed

• You already have several years of product or service design experience, preferably in a SaaS or B2B environment leveraging user research, journey mapping, and service blueprinting.
• Strong visual communication skills, with the ability to clearly articulate and present complex ideas.
• Proven record of accomplishment in designing and implementing scalable, user-centric service solutions.
• You have a proactive, goal-oriented, collaborative attitude towards work.
• Your strengths include excellent verbal and written communication skills to articulate design decisions.
• Business fluent English, additional languages such as German, French, Spanish is a plus.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan.
• A stable job with a well established and growing company.
• We only use the latest technologies - find out more on Stackshare. 
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs. 
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.

For better insights, check us out on Instagram!

Our Values

We are…

• Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
• Decent: We are respectful, helpful and reliable when working with customer, partners and colleagues.
• Dynamic: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.
• Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

Our application process

1. (optional) PreScreening with a Recruiter to get to know each other and clarify general questions.
2. Interview with the Recruiter and Hiring Manager.
3. Use case presentation, getting to know the team & office tour

Your hiring partner

Patricia Nigemeier
Specialist Recruiting & Employer Branding