As a “Business Applications Operations Engineer (m/f/d),” you are primarily responsible for providing second-level support for our CRM/ERP landscape by addressing and resolving complex technical issues escalated from first-level support. This includes analyzing and diagnosing issues reported by the system or users to identify root causes, and either applying configuration changes to resolve them or delegating to the development team for product modifications.
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• Founded experience in technical support with focused responsibilities of
  Microsoft Dynamics.
• Proficiency in Microsoft Dynamics (e.g., Dynamics 365), SQL, and related technologies.
• Relevant certifications in Microsoft Dynamics are a plus.
• Strong analytical and problem-solving skills, with the ability to think critically and
  creatively.
• Excellent verbal and written communication skills, with the ability to explain
  technical concepts to non-technical users.
• Fluent, both orally and written in English language.
• Ability to work effectively in a team environment and collaborate with various
  stakeholders.

There are many great reasons to join DocuWare - our company culture is only one of them.
 As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures)
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free)
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs
• Your health matters: DocuWare subsidizes your company pension plan!
• Lastly, and most importantly, we offer a stable job with a well established and growing company
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs. 
• We only use the latest technologies - find out more on Stackshare 

For better insights, check us out on Instagram!

We are…

• Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
• Decent: We are respectful, helpful and reliable when working with customer, partners and colleagues.
• Dynamic: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.
• Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

1. (Optional) PreScreening with a Recruiter to get to know each other and clarify general questions.
2. Interview with the Recruiter and Hiring Manager.
3. Use case presentation, getting to know the team & office tour.

Anja Krieling
Specialist Recruiting & Employer Branding