Why should you join?
For over 35 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.
We are a team of more than 600 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.
This is a hybrid position and requires the ability to be present at the Beacon, NY office as often as required. This can be anywhere from 2 to 5 days per week.
Your Responsibilities
The task of the Helpdesk Technician is to enable DocuWare employees by providing comprehensive IT support.
- Resolve issues reported to the helpdesk system within the define metrics such as resolution time, response time and employee satisfaction.
- Support with the introduction and acquisition of new software and hardware solutions.
- Troubleshoot problems within a Microsoft-based environment.
- Deploy peripherals and other hardware to employees.
- Dispatch laptop repair technicians through Dell.
- Set up new computers.
- Set up employees’ desks.
- Contribute to our technical documentation.
- Develop and/or lead internal processes such as Onboardings and Ticket workflows.
- Supports the education of working students and junior employees.
- Participate in a variety of helpdesk initiatives aimed at enhancing the user experience at the Beacon office.
- Perform other duties as required, with a focus on learning and growth.
Our Values
New ideas are always welcome here.
At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
https://www.instagram.com/life.at.docuware/.
Your hiring partner
Here you can find us
25 Creek Drive
Beacon, NY 12508
EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.
