Account Manager - Inside Direct Sales (Hybrid)

Permanent employee, Full-time · Beacon / USA

Why should you join?
For over 35 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.
We are a team of more than 600 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.

This is a weekly hybrid position with a required two days a week in our Beacon, NY office. 
Your Responsibilities
The Account Manager will be responsible for the following:

  • Creating account plans for customers, at first for direct customers, later for indirect customers.
  • Analyze the customer´s potential (company size/ number of PC workplaces), comparing it to the actual contract value and develop a growth plan. 
  • Contact the customer directly, identify potential for add-on sales and pass the lead on to the Direct Sales Manager. After an assessment period to gather knowledge, the Account Manager will extend this approach to indirect customers of Authorized DocuWare Partners.
  • Conduct webinars on a regular base and work with the Marketing department to oversee campaigns.
  • Based on the webinar attendees lists the Account Manager will identify upsell opportunities and either will contact the customer directly or will pass the information to the Authorized DocuWare Partners.
  • Win back cancelled contracts and evaluate the contract size and reasons for cancellation. If there is an upsell potential this individual will arrange meetings as needed.
  • Develop and maintain strong, long-lasting relationships with customers, proactively seeking opportunities to increase customer satisfaction and loyalty.
  • Ensure customer adoption and usage of our products and services, providing guidance and best practices to drive maximum value. 
  • Monitor customer health metrics and identify at-risk accounts, developing and executing retention and growth plans to address any issues.
  • Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience. 
  • Analyze customer data to identify trends and opportunities for improvement and provide insights to drive continuous improvement of customer success initiatives. 
What you need to succeed
  • Bachelor's Degree in Business or related field.
  • 5-7 years' experience in a customer success, account management or customer service role. 
  • 5-7 years' experience in software selling
  • Strong communication skills.
  • Excellent presentation skills and very high ability to argue ability to analyze business processes and find individual solutions.
  • Ability to build and maintain strong, long-lasting customer relationships. 
  • Very good understanding of our product and our preconfigured solutions in detail.
  • Knowledge of cloud technology and IT in general.
  • Ability to work conceptually, systematically and independently. 
  • Highly self motivated with ability to contribute to a team. 
  • Ability to help / train the customer to use the product base features (no technical support) 
  • Good understanding of our internal processes to guide the customer to find the right solution 
What we can offer
  • Expected OTE for this position is $100,000 if commission goals are met. Starting base pay is $75,000. 
  • Standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm.
  • DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
  • Your choice of medical plans (HDHP, EPO, PPO).
  • Short Term Disability (100% company paid).
  • Long Term Disability (100% company paid).
  • Group Term Life insurance (100% company paid).
  • 401(K) with company match.
  • 12 annual paid holidays and PTO plan.
  • Profit Sharing that is contributed to your 401K as an additional match. 
  • Internationally growing and well-established company.
  • Thorough onboarding & induction period.
  • Training and development opportunities.
  • Participation in a positive intercultural company culture with an openness to new ideas.
  • Virtual instructor led fitness offerings.
  • Tuition Reimbursement.
  • Flexible Spending & Dependent Care Accounts.
  • Fun company events and more.
Our Values
New ideas are always welcome here.
At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
Here you can find us
25 Creek Drive
Beacon, NY 12508
EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.

We are looking forward to hearing from you!
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