Why should you join?
For over 35 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.
We are a team of more than 600 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.
This is a weekly hybrid position with a required two days a week in our Beacon, NY office.
Your Responsibilities
The Account Manager will be responsible for the following:
- Creating account plans for customers, at first for direct customers, later for indirect customers.
- Analyze the customer´s potential (company size/ number of PC workplaces), comparing it to the actual contract value and develop a growth plan.
- Contact the customer directly, identify potential for add-on sales and pass the lead on to the Direct Sales Manager. After an assessment period to gather knowledge, the Account Manager will extend this approach to indirect customers of Authorized DocuWare Partners.
- Conduct webinars on a regular base and work with the Marketing department to oversee campaigns.
- Based on the webinar attendees lists the Account Manager will identify upsell opportunities and either will contact the customer directly or will pass the information to the Authorized DocuWare Partners.
- Win back cancelled contracts and evaluate the contract size and reasons for cancellation. If there is an upsell potential this individual will arrange meetings as needed.
- Develop and maintain strong, long-lasting relationships with customers, proactively seeking opportunities to increase customer satisfaction and loyalty.
- Ensure customer adoption and usage of our products and services, providing guidance and best practices to drive maximum value.
- Monitor customer health metrics and identify at-risk accounts, developing and executing retention and growth plans to address any issues.
- Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience.
- Analyze customer data to identify trends and opportunities for improvement and provide insights to drive continuous improvement of customer success initiatives.
Our Values
New ideas are always welcome here.
At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
https://www.instagram.com/life.at.docuware/.
Your hiring partner
Here you can find us
25 Creek Drive
Beacon, NY 12508
EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.
